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Customer service > Security and data privacy

Security and data privacy

Is ordering in this shop really secure?

We guarantee to you that we handle your personal data in a completely confidential manner, and we naturally do not pass it on to third parties. By using SSL encryption technology, we ensure the best possible protection of your personal data during the transmission of your order.

What happens to my customer data?

We are delighted about your visit to our online shop and your interest in our products. Until the actual ordering process you do not have to provide us with any personal data.

Your personal customer data will be collected without your express consent for the proper execution of the order and its payment as well as for the processing of the purchase contract by our partners. We collect from you only the data that are necessary. For more information, please see our privacy policy.

What is the benefit of a customer account?

A personal customer account offers you various advantages.

You do not need to re-enter your delivery address with your next order, making shopping easier. You can also create and manage multiple delivery addresses.

With our customer account you will also have access to all functions of our customer area, such as:

  • Manage multiple billing and delivery addresses
  • Writing product reviews
  • View order status
  • List of your recent orders
  • Comment function in our blog

Can I delete my customer account?

You can view, correct or delete your customer data at any time. Please contact us in order to delete your account.

What should I do if I forget my password?

If you forget your password, you can click on the Forgot your password? link in the Login page.  Enter your email address, and your new password will immediately be sent to you by email.