Customer reviews
Fast service and delivery, one small area for improvement
Review by S. J. on 05.10.2026 17:07:06( 4 / 5 )
Great kit, looking forwards to some clear skies so I can really test it out. Didn’t come with a power cable, looks like I missed that so my bad but I wish that had been clearer. Using my other camera’s power cable right now. Satisfied overall as always with Astroshop
Faulty and terrible support
Review by Y. D. on 30.12.2025 14:09:50( 1 / 5 )
I have the camera bought from Astroshop and its getting random disconnects and exposure failures. This is quite clearly described by other users on the zwo forum as a camera fault. I have tried multiple things but Astroshop are blaming cables and asi air no matter i've clearly demonstrated the issue is the camera as the issue is not happening with another zwo camera using the same cables, power supply or asi air. Ive also tried different cables and powered the camera separately. The support don't read and provide generic advice effectively denying warranty or exchange for a paying customer. This is completely disgusting
Response on this review by our expert Marc-Antonio Fischer
on 05.01.2026 10:20:36Dear customer,
to make things clear, we instantly replied to you and gave you instrutions on how to maybe fix the problem. We came to the solution something is off, and we immediately offerd you a repair. It pretty unfair to not even gave us a chance and write a comment like that after 24 hours of your first message.
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